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Lumber Liquidators. The
largest direct retailer of
hardwood floors in the USA
offers a variety of product
lines, mostly for the price
conscious shopper. Our
opinion is less than
favorable, not for the
marginal product quality
only, but customer service
complaints we heard often in
the past. In our early web
days (2002) this site had a
favorable review page about
Lumber Liquidators. We
worked with a few products
and heard from installers.
Product quality was good,
but something happened.
In early days their products
had good reviews,
specifically the domestic
hardwoods that Bob Vila had
installed in one of his
houses. We heard from
installers that used their
unfinished flooring; same
experience. Exotic hardwoods
on the other hand that
became a huge seller became
troublesome with inferior
finishes and material that
was rushed into production
causing installation
problems.
Product Lines
Ty Pennington, more well
known as the host of Extreme
Makeover: Home Edition has
his own line called the Ty
Pennington collection
consisting of Bamboo, Ash
and a unique country looking
Birdseye Maple. One product
that has always seems to get
good reviews is their
Morningstar bamboo line.
Maybe The Company Grew Too
Fast
Over the years we yanked the
review because of increasing
calls from consumers saying
the same thing over and over
again. Most were advertised
product that was never
available, or they were
being put off time and time
again, or received no calls
about the orders they paid
for up front. Sure, any
company that does the kind
of volume should be expected
to see complaints, but they
escalated too far.
Lumber Liquidators Fills A
Void
There's no doubt they offer
what many are looking for;
price. Frankly we wish a
favorable opinion could be
offered because the company
does offer a wide range of
hardwood, unfinished and
prefinished. Stair treads
and risers could be ordered
and brought in within days.
Longer than usual trim
moldings, extremely
difficult to find, were part
of the company's niche.
Conclusion
Realistically the company
does offer some good
products but like any
company with a large
presence, complaints are
bound to occur. They do
offer a lot of off brand non
warranted products that
consumers are eager to buy,
but also quickly to complain
full knowingly what they had
purchased.
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Lumber
Liquidator
Products |
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Engineered
Schon
Quick Clic
Timber Top
Distressed
Virginia
Mill Works
Solid
Bellawood
Unfinished
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