Mullican Hardwood Floor Warranty


MULLICAN SOLID & ENGINEERED PRE-FINISHED FLOORING

The limited warranties set forth below apply only to pre-finished products and are effective with purchases made after January 26, 2009. All warranties are limited to the original purchaser only.

FINISH WARRANTY

Mullican Flooring warrants that the finish will not wear through to the wood within the amount of time specified in the Finish Warranty Chart (see below), or as long as the original purchaser owns the floor, whichever is less. Please refer to the Finish Warranty Chart or to the individual product brochure for more information on your particular product. EXCLUSIONS AND LIMITATIONS DO APPLY.

Product Warranty Period
Ol’ Virginian

10 Years
Product Warranty Period
Frontier Solid
Quail Hollow
MountainView Distressed
MountainView Hand Sculpted
MeadowView
FootHills

15 Years
Product Warranty Period
Exotics
Chatham Hill
Nature
Green Haven Solid
Buckingham
Chatelaine
Muirfield
Knob Creek
NorthPointe
RidgeCrest
Green Haven Engineered
MeadowBrooke
Chalmette
Frontier Wire Brushed Engineered
Frontier Distressed
Austin Springs
Castillian

25 Years
Product Warranty Period
St. Andrews

50 Years

MATERIAL WARRANTY

Mullican Flooring warrants that the products have been manufactured in compliance with the grading rules of Mullican Flooring, and will be free from manufacturing defects. Manufacturing defects do not include natural wood characteristics such as mineral streaks, knots, grain variations, normal minor differences between color of samples and the color of installed floors, color variations from board to
board, or minor width variation. Due to the nature of wide width plank (3” and wider), some minor width variation is to be expected and is not considered a defect.

EXCLUSIONS AND LIMITATIONS

These warranties do not cover damage, indentations, scratches, or stains arising from negligence, accidents, abuse, fire or excessive heat, abnormal wear, construction, spike heels, grit, sand or other abrasives, dents, insect infestation after the product has left our factory, or domestic animals.

These warranties do not cover damage caused by use of the flooring for purposes other than those for which it was designed; damage caused by disasters such as fire, flood, wind, and lightning; damage during shipment; or any other abuse or misuse by the purchaser.

It is critical that all installations are done in compliance with the procedures outlined in the Mullican Flooring installation instructions, which can be found in each carton of flooring and/or online at www.mullicanflooring.com. No damage or defects caused by improper installation or failure to provide a suitable installation environment are covered by this warranty. Failure to install your flooring in accordance with the instructions will void all warranties.

The sole obligation and liability of Mullican Flooring under our limited warranties is to repair, replace, or refinish the floor, at Mullican’s option. Only Mullican floors that were professionally installed will be eligible for labor cost reimbursement. If you installed the floor yourself, we will cover the cost of replacement materials only. (Any and all labor costs must be pre-approved by Mullican Flooring.)

These warranties exclude and will not pay consequential or incidental damages associated with any warranty claim. Mullican Flooring will not pay costs associated with relocation during the repair process such as hotel, meals, or moving and storage of furniture. This limitation does not apply to claims for personal injury. Some states do not allow limits on warranties, or on remedies for breach in certain
transactions. In such states, the limits in this paragraph may not apply to you.

No warranty coverage is provided for flooring that contains obvious defects of any kind that were installed nonetheless. If, before installation, you discover any flooring that has obvious defects, please immediately contact the dealer from whom the flooring was purchased and replacement flooring will be provided at no cost.

Only Mullican Flooring approved cleaning products are appropriate for use on Mullican Flooring products. Use of non-Mullican Flooring approved cleaning and maintenance products, including oil soap or ammonia based products, will void all warranties. For a current list of approved products, please call your local dealer, wood distributor, or go online to www.mullicanflooring.com.

The limited warranties do not cover color changes to any flooring which results from exposure to UV light. Normal exposure to sunlight will cause changes in the shading of any wood floor, and this is not considered a defect. Certain species including, but not limited to, American Cherry, Walnut, Brazilian Cherry, and Tigerwood are especially susceptible to color change. Please contact your Mullican retailer for more information. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.

After your floor is installed, it is critical to maintain the temperature and humidity of the home within the ranges set forth in the applicable installation instructions for the product. Failure to follow these guidelines, especially with regard to humidity range, can result in a performance failure or damage to your floor. In addition, it is important to maintain your floor in accordance with the Mullican maintenance instructions which can be found in the Mullican maintenance flyer and/or online at
www.mullicanflooring.com.

These warranties do not cover damage or unsatisfactory performance caused by excessive moisture including, but not limited to, improper humidity inside the home, excessive ground moisture that migrates into the home for any reason, excessive sub-floor moisture, water leaks caused by broken pipes or appliances, improper cleaning methods such as wet mopping or automated cleaning machines,
weather conditions or natural disasters such as flooding or excessive rainfall.

Since wood is a natural product, it will tend to expand and contract as moisture and humidity levels inside the home may change. Accordingly, normal expansion and contraction which results in minor separations between flooring boards are not covered by these warranties.

Any Mullican Flooring product which is designated as “cabin grade”, “tavern grade”, “second”, or “as is” is not covered by the above warranties.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE ARE MADE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL MULLICAN FLOORING BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE PURCHASE, USE, OR INABILITY TO USE THIS PRODUCT, FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. YOUR RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE VARY FROM STATE
TO STATE. THUS, IT IS IMPORTANT TO RETAIN THIS WARRANTY INFORMATION. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT, OR EMPLOYEE OF MULLICAN FLOORING HAS THE AUTHORITY TO INCREASE OR ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY.